Shipment

Delivery conditions

  • Logistics partner
    With our logistics partners DHL and UPS, we deliver directly to the delivery address you specify. Our logistics partners sometimes also work locally with external carriers.
    The delivery can be tracked by you. The tracking number will be communicated to you after the shipment.
     
  • Place of dispatch
    We ship our goods to the following EU countries: Italy, Germany, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Luxembourg and Malta.
    Unfortunately, we cannot deliver to the following countries: Switzerland, Norway and Iceland.
    Attention: We also do not deliver to free trade zones like San Marino, Faroe Islands, Canary Islands, Monaco, Azores, Livigno etc.
    Due to legal regulations we cannot deliver goods to the following countries: Burma, Cuba, Congo, Zimbabwe, Belarus, Iran, Iraq, North Korea, Sudan, Syria.
    Note on shipping to Switzerland and non-EU member states (third countries): The invoice is issued in Euro and without the currently valid value-added tax. The customs processing fees as well as the respective value added tax valid in the destination country and the customs duties are charged to the recipient by the respective customs authority.
     
  • Shipping costs
    The shipping costs depend on the delivery address, article weight, article volume and type of article.
    The exact shipping costs can be seen on every article detail page and in the shopping cart (by clicking on shipping or on shipping cost determination and entering the delivery location).
    We deliver free of charge from an order value of 400,00 Euro.
    Here is a short overview of the shipping costs:
    Italy: 9,80 Euro
    Germany and Austria: 12,50 Euro
    Belgium, France, Netherlands and Denmark: 16,90 Euro
    More countries in the EU: 24,00 Euro
    European countries outside the EU: 65,00 Euro
    Other countries on request.
    For remote areas and islands we charge a shipping surcharge. This surcharge is also calculated automatically.
     
  • Minimum order value
    Private end customers: The minimum order value for private end customers is 25.00 Euro.
    Commercial end customers: The minimum order value for commercial end customers is 150.00 Euro (= 120.00 plus VAT).
    The shopping cart in the shop shows you whether the minimum order value has been reached.
     
  • Delivery reservation
    In the event of non-availability of the goods, we are not obliged to make delivery. We will inform you of this as soon as possible and immediately refund any payments you have already made.
    In the case of special offers, we can only deliver while stocks last. We are basically entitled to partial deliveries.
     
  • Incomplete / faulty delivery
    If you notice that your ordered goods are incomplete or that you have ordered something else, please contact us immediately by telephone: +39 0471 050950 or by e-mail: info@batzen.it
    Please inform us so that we can have a faulty delivery picked up by our logistics partner. If you wish to return the parcel yourself, please return it to us as a standard parcel. We will then reimburse you for the costs incurred.
     
The estimated shipping costs can only be used if the basket is not empty.

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